Refund policy

Last updated: 23/06/2026

Thank you for supporting The 35mm Club!

We’re proud to provide our customers with some of the highest-quality point-and-shoot film cameras available on the market.

We love giving old film cameras a second life, but it’s important to note that these are vintage items, often over 25 years old. While each unit is hand-picked, tested and described accurately at the time of sale, these items are well beyond the typical lifespan expected of digital equipment.

Due to their age, there is an increased risk of component failure, including potential issues with general functionality, power, sensors, and overall reliability. For this reason, our film cameras come with a 30-day warranty, in addition to any applicable protections under Australian Consumer Law.

The 30-day warranty provides you with an opportunity to test your camera and report any faults early. After this period, the purchase is no longer covered by our store warranty. After the 30-day warranty period, we may still be able to assist on a goodwill basis with discounted replacement options where appropriate. Any support offered beyond the warranty period is at our discretion.

Under Australian Consumer Law, additional protections may still apply in rare cases, but only where a fault is deemed significant and genuinely unexpected for a product of this age and condition.

These cameras are best suited for casual and recreational film photography. If you are seeking a tool for ongoing, professional-level reliability, please consider this carefully. We are here to help and want you to feel confident in your purchase, whilst also informing our customers about the unique nature of buying well-loved, decades-old gear.

By purchasing from The 35mm Club, you agree to the following terms and conditions. Please review our warranty terms and conditions carefully.

For warranty claims for film cameras:

The 30-day warranty covers mechanical and electronic defects that may arise with your film camera after the purchase date. Your warranty period begins from the arrival date of your order. Our warranty covers the following:

  • Shutter issues.
  • Flash issues.
  • Zoom issues.
  • Film advancing/rewinding issues.
  • Camera focus issues.
  • Electrical faults.
  • Confirmed light leaks affecting image quality

We will be unable to accept a warranty claim on the following:

  • Normal wear and tear.
  • Cosmetic flaws.
  • Damages/issues caused by your misuse.
  • Claims made outside the 30-day warranty period.
  • A customer changes their mind about their purchase after an order has been dispatched.
  • Unauthorised attempts to repair your film camera.
  • The substitution of expendable items (batteries, 35mm film etc).
  • Film cameras that are not purchased through our store.

Change of Mind Returns (Goodwill Only):

We do not offer change-of-mind returns as part of our formal policy. In certain cases, at our discretion, we may agree to accept a return as a gesture of goodwill. If a change-of-mind return is approved, the item must be returned in the same condition it was sent, unused, and complete with all accessories. Return shipping costs and payment processing fees will apply. Approval of change-of-mind requests is not guaranteed.

EU Customers — Right of Withdrawal:

If you are located in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing a reason. As a courtesy, The 35mm Club extends this to 30 days from the date of delivery.

How to exercise your right of withdrawal:

To exercise your right of withdrawal, please log in to your account and submit a return request within 30 days of receiving your order. Alternatively, you may contact us directly at info@the35mmclub.com before the withdrawal period expires.

The withdrawal period begins from the date you, or a person you nominate, receives the last item in your order. If the withdrawal period would otherwise expire on a weekend or public holiday, it is extended to the next business day.

Return shipping:

EU customers are responsible for the cost of return shipping. This cost will not be reimbursed as part of the withdrawal process. We recommend using a tracked shipping service, as we are unable to process your withdrawal until the returned item has been received and assessed by our team.

Refunds:

Once we have received and assessed your returned item, we will issue a full refund of the original purchase price to your original payment method within 14 days. 

Exemptions:

The right of withdrawal does not apply to the following items:

  • Gift eCards
  • Extended warranty products

These items are exempt from the EU right of withdrawal once purchased.

Important note:

The above applies to customers placing orders from within the European Union. For all other customers, our standard warranty and returns policy applies as outlined above.

Warranty & Returns for 'Grade 6 - Fair' Film Cameras:

'Grade 6 - Fair' film cameras may display cosmetic wear or functional quirks. These can include scuffs, scratches, haze, slightly stiff switches, or other operational irregularities that do not prevent the camera from functioning as intended. Such quirks are not considered defects in this case. All core functions have been tested to ensure the camera is fully operational and ready to shoot. Please review the “Condition & Notes” section on each product page for full details. Returns will not be accepted for issues explicitly listed in the Condition & Notes section, but any other undisclosed problems or defects will be considered for return in line with our standard policy.

For warranty claims for other products (accessories, batteries, 35mm film):

The 30-day warranty covers defective products after the purchase date. Your warranty period begins from the arrival date of your order.

We will be unable to accept a warranty claim on the following:

  • Normal wear and tear.
  • Cosmetic flaws.
  • Damages/issues caused by your misuse.
  • Claims made outside the 30-day warranty period.
  • A customer changes their mind about their purchase after an order has been dispatched.
  • The substitution of expendable items (for example, a refund on 35mm film after it has been used).
  • Product not purchased through our store.
  • Refunds on gift cards and extended warranty.

This warranty holds validity exclusively for products acquired from The 35mm Club. Please be aware that items purchased during sales may be excluded from this warranty. This warranty is only applicable to the original purchaser and will be null and void if claims are made by other parties.

Cancellations/change of mind before an order has been dispatched:

Please note, for all products sold through our store, the customer may contact us requesting to cancel their order or request to cancel via their customer accounts before it has been dispatched (typically 12- 24 hrs processing time before an order is dispatched). However, charges will apply for payment processing fees. Payment processing fees are non-refundable because they are retained by the payment provider. 

Making a claim:

To begin a warranty claim, please click here and follow the following process:

  • Log in to your account:
    • In the Email field, enter your email address, and then click Continue.
    • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • Go back to the online store, and then enter a six-digit verification code.
  • Click the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return.
  • Select a return reason and add a note for the store.
  • Click Request return.

To assist with your claim, The 35mm Club team may request more information regarding:

  • As much detail as possible explaining the issue you are experiencing.
  • Photos/videos highlighting the issue that you are experiencing.

The 35mm Club team will contact you to assess whether you have grounds for a warranty claim. If a claim is approved, our primary course of action will be to provide a like-for-like replacement or the closest available equivalent, which may differ in cosmetic condition. Where the same model is unavailable, we may, at our discretion, offer an alternative product of comparable value. In certain cases, we reserve the right to instead provide a repair or refund. If your return request is approved and requires shipping, our team will advise you of the next steps. For customers within Australia, return shipping is provided at no cost. Customers outside of Australia are responsible for return shipping costs. A replacement or refund will only be issued once the returned product has been received and assessed by our team. If you opt for a refund over a replacement product, please allow for 14 business days for your funds to be returned to your original payment method. 

For claims made for orders lost/damaged/stolen via shipping carrier (Australia Post):

At The 35mm Club, we take great care in packaging your orders. To protect your purchases, all orders over $100AUD require a signature on delivery. If no one is present at your delivery address specified in your order, it will be taken to your local post office.  

If your order is lost/damaged/stolen during transit, all claims must be made through Australia Post. To contact Australia Post, please click here. During this process, The 35mm Club team will be happy to assist you with your claim. For assistance, please contact us at info@the35mmclub.com or click here.

Conclusion:

By making a purchase from us, you agree to the following terms and conditions of this warranty. Any disagreements or disputes arising from this warranty policy will be governed by the provisions of the Australian Consumer Law.

If you have any queries regarding our refund policy, please submit a form under ‘Warranty/Refund Enquiry’ in our 'Contact Us' tab, and our customer service team will be more than happy to assist you with any of your needs.

We sincerely thank you for supporting The 35mm Club!